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  1. Mitte Help Centre
  2. Troubleshooting

Troubleshooting

Connectivity Issues

  • I am unable to pair my Mitte Home device to my smartphones Bluetooth, what should I do?
  • My WiFi is not discoverable, what should I do?
  • What should I do if my Mitte Home device loses WiFi connection?
  • What should I do if I change WiFi Networks?
  • How do I forget the Bluetooth pairing with my Mitte Home device?

Device Issues

  • Why are all of the notification lights on my device flashing?
  • My Mitte Home device will not dispense water, what can I do?
  • My Mitte Home has stopped during a dispense and all notification lights are flashing – what is wrong?
  • Water is dripping from the nozzle after my dispense has finished. What should I do?

Cartridge Issues

  • My device does not recognise the cartridge, what should I do?

CO₂ issues

  • The device does not recognise the CO₂ cylinder although it is installed, what should I do?
  • It sounds like my device is leaking gas, what should I do?
  • The CO₂ cylinder has come unscrewed, what should I do?
  • The water is not highly carbonated, what should I do?

App Issues

  • What is a clean install?
  • My Mitte app crashed, what should I do?
  • The app update failed. What should I do?
  • My Mitte app says "loading data failed" what should I do?
  • My Mitte Home cartridge status is not counting down, what should I do?
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*Water contributes to the maintenance of normal physical and cognitive function, when consumed at least 2,0 L per day.

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