Mitte Return Policy

Our return policy is only valid within Germany.

100 day return & refund policy

As of 01/10/2022 we offer a 100-day return and refund policy "no questions asked" for all Mitte Home and Refurbished Mitte Home Starter Kits. Your 100 days starts from the date of the full delivery of your order. During these 100 days, you can use and test the device to your liking. 

Note: Prior to 01/10/2022 a 14-Day Return and Refund applies to all Mitte Home starter kits. 

Please note that for other Mitte products there is only a 14-day period for a return and refund, and it only applies for unopened Mitte cartridges or Mitte CO₂ cylinders, with the exception being the cartridge and CO₂ cylinder that were included in the starter kit.

Warranty replacement

Mitte warrants that Mitte Home and Refurbished Mitte Home devices will under normal home use be free of defects in materials and workmanship, including functionality, material or production defects, for two years following the date of purchase.

In case of any defects, please contact Mitte Customer Success.

More information: Mitte Warranty conditions for Mitte Home