To return your device, please fill out a return request here and choose your reason and the product you would like to return.
To prepare your device for return shipment please follow the below steps:
- Unplug the Mitte Home device from power.
- Remove the bottle from the device.
- Remove the Mitte CO₂ cylinder.
- Remove the Mitte Cartridge and hold it with the top facing down over a sink to allow any excess water to expel. Please close the cartridge with its original lid. If you do not have it anymore, please put it in a plastic bag.
- Allow the device to sit unplugged for 20-30 minutes before placing it carefully in the original box.
- Place the cartridge, the CO₂ cylinder and the water bottle alongside the device in the box.
- Tape the box shut and fix the return shipping label, which you received via email.
- Drop the box off at your local DHL service point.
Further instructions: How to pack Mitte Home