My Mitte app says "loading data failed" what should I do?

If your Mitte app displays the error "loading data failed" please log out of your Mitte account and log in again following the below steps. 

1. In the Account tab tap "Log out"
2. Close the Mitte app
3. Reopen the Mitte app and login

If you continue to see the "loading data failed" error please:

1. Confirm your smartphone is supported by Mitte Home. See our Are any smartphone types not supported? article for full details.
2. Update your smartphone's operating system. Be sure to restart your smartphone and Mitte Home when any update has been completed. 
3. Power cycle your smartphone by turning it off and then back on.  
4. Complete a clean install of the Mitte app following the steps in our What is a clean install? article.

If these suggestions do not resolve your issue please contact Mitte Customer Success via our online request form for further assistance.