What should I do if my Mitte Home device loses WiFi connection?

If the device loses WiFi connection the WiFi notification light will show a fast orange pulse. Users of the Mitte app will also receive a notification on their smartphones. 

Mitte Home is designed to auto-reconnect, but in some cases, this is not possible. If your device does not auto-reconnect: 

1. Confirm that your network is working correctly using another connected device eg. Smartphone
2. Power cycle the Mitte Home device by disconnecting it from power and then reconnecting it
3. Complete a clean installation of the Mitte app

If these suggestions do not resolve your issue please contact Mitte Customer Success via our online request form for further assistance.