This article is a step-by-step guide to set up Smart Refills.
Smart Refills is a demand-driven subscription service that helps you ordering Mitte Home Cartridges and/or and Mitte CO2 Cylinders automatically via the Mitte app when you need them.
Where to find it in the app
After logging into the Mitte app you will see the Smart Refills menu at the bottom of the "Cartridge & Cylinder" view.
How to sign up for Smart Refills
If you have not signed up for Smart Refills yet you have the option to do it here. Simply select "Set Up Now" and fill in the requested details.
You can choose the cartridge of your preference:
- We plan on expanding our cartridge portfolio during 2022.
It is possible to edit your selection at any time after setup.
Although Mitte Home supports various CO2 cylinders, we strongly recommend using Smart Refills for your CO2 needs as this will not only save you time and money but also assures you will get a cylinder that is optimal for your Mitte Home.
Please fill in the address where you want the cartridges and/or CO2 cylinder to be sent to.
Please fill in the details of your preferred payment method.
Once you have signed up for Smart Refills you will be notified when your cartridges and/or CO2 cylinders are running low and then asked to confirm the next order of consumables.
An order for a new cartridge will be prepared once the inserted cartridge has 10% of the initial capacity left.
An order for new CO2 cylinders will be prepared once the second to last of teh cylinders in your inventory will run low.
At these times you will get a notifiaction to confirm the orders in the view below.
You will also get notifications on the status of your orders and be able to track the shipments.
Deadlines for the returns of empty cylinders will be displayed in this view as well.
Please note that the 30 day period to return 4 empty cylinders only takes hold at the time of delivery of the second Smart Refills order of Mitte CO2 cylinders.
How to change personal information
Please go to the Smart Refills view.
You can change your personal information by pressing "Edit" next to the specific information you want to be changed.
How to pause Smart Refills
You can pause your subscription for Smart Refills at any moment. Simply tap on "Edit" in the "Smart Refills" section.
Pausing Smart Refills for CO2
Tap on "Edit" next to "Mitte CO2 Gas Saver Bundle" and then tap "Pause Cylinder Smart Refills". You can resume your subscription for Smart Refills for CO2 here at any time.
Pausing Smart Refills for both Mitte CO2 Cylinders and Mitte Home Cartridges
Tap "Pause Smart Refills" at the bottom of the Smart Refills view. You will be asked to confirm your decision. You can resume your subscription for Smart Refills here at any time.